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RFTA’s fixed route services are accessible for mobility devices. All of RFTA’s fixed route buses are lift or ramp equipped eliminating the need to climb stairs to board the bus. Operators are trained to assist in securing mobility devices, (wheelchairs and scooters), and audio and visual on board bus stop announcements, helping to make using the fixed route bus service possible for many people with disabilities. People with disabilities who are able to use the fixed route bus service are encouraged to do so whenever possible. Reasonable Modification.


RFTA also operates ADA Complementary Paratransit service for eligible passengers within a ¾ mile radius of existing fixed routes. Use of these services is dependent upon meeting eligibility requirements. ADA Complementary Paratransit, Garfield County Traveler, and Pitkin County Senior Van services must be scheduled in advance. Please use the buttons below for additional information on these services.


Any person who believes they have been discriminated against regarding his/her disability, has a right to file a formal complaint with RFTA. To file a complaint, complete the ADA Discrimination Complaint Form and submit to Nicole Schoon, Regulatory Compliance Officer, within one hundred eighty (180) days following the date of the alleged occurrence. Individuals may also file complaints directly with the U.S. Department of Transportation (USDOT) and/or the Federal Transit Administration (FTA).

For more information on ADA discrimination complaints, or to receive the complaint form in another format contact Nicole Schoon, Regulatory Compliance Officer at (970) 384-4974 or [email protected].

 To request any of these documents in an alternate format, not already provided, please contact the ADA Complementary Paratransit Service Coordinator at (970) 384-4855 or by email [email protected].

ADA Complaint Process and Forms

Please click on the links below to open up the document.

Please use the forms on our Contact Us page to ask a question or submit a comment, complaint, suggestion or commendation. Please provide as much detail as possible so we can properly address your concern. Your request will be routed to the appropriate department. You may also email [email protected].
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