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Bus Pass Replacement - Defective or Expire | RFTA
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e.g. Rubey Park

e.g. Cemetery Lane & Highway 82
   

BUS PASS REPLACEMENT

WHAT IF MY BUS PASS BECOMES DEFECTIVE OR EXPIRED IN THE FARE BOX, BUT IT STILL HAS VALUE ON IT?

There are two ways to get your bus pass exchanged – in person at one of two locations listed below during business hours or send your bus pass in the mail for replacement.

IN PERSON

Please bring the defective bus pass with you when requesting a replacement in person to:

Rubey Park Transit Center
420 East Durant Ave. Aspen, CO 81611 (970) 925-8484 Open Monday-Sunday from 7:00am- 2:00am

Glenwood Spring RFTA Customer Service
1517 Blake Ave, Suite 202, Glenwood Springs, CO 81601 Open 8:30am to 11:00am and 1:00pm to 6:00pm, Monday through Friday

Carbondale Maintenance Facility –  BY APPOINTMENT ONLY
0766 Industry Place, Carbondale, CO 81623 (970) 925-8484 or passorders@rfta.com For appointments, please email passorders@rfta.com

MAIL REPLACEMENT

Mail your defective bus pass to the following address:

Roaring Fork Transportation Authority
Attn: Finance Department
0766 Industry Way
Carbondale, CO 81623

Please provide the following information:

  • Name
  • Mailing address
  • City
  • State
  • Zipcode
  • Phone number
  • Email address (optional)

Please allow 7-10 business days to process your replacement pass order.

0051 Service Center Road, Aspen, CO 81611

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