SATISFIED CUSTOMERS

RFTA will strive to exceed customer expectations by providing modern, courteous, safe, convenient, highly reliable, dependable, comfortable, sustainable, cost efficient, and affordable transportation choices to our residents and visitors.

SMART OBJECTIVES

5.1 – Transit and trail experiences are enjoyable

5.2 – Transit services are affordable for all user types

5.3 – Leverage technology to enhance customer experience

5.4 – Provide easy, modern and reliable services

5.5 – Conduct triennial on-board passenger surveys

5.6 – Provide a centralized, user-friendly customer Relationship Management system

5.7 – Provide clean and well maintained facilities, trails and equipment

5.8 – Staff are well trained and customer focused